Terms and Conditions
As a user of our services, you are acknowledging that any use of it, including any transactions you make, are done in compliance with the terms and conditions listed below.
If you require further assistance or have any questions our customer service support team, at prestigepaczki@gmail.com will be more than happy to help you.
Carrier I&K Prestigefood ltd/Prestigepaczki
Consignment/Goods
Documents and/or parcel/s sent via our carrier to an individual address.
Consignee/Receiver The person or persons receiving the consignment.
Consignor/Sender The person or persons sending the goods.
You/Your Either the Sender or receiver (whoever arranges the shipment).
Working Day Monday to Friday from 08:30 to 17:30hrs, excluding public and bank holidays.
I&K Prestigefood.ltd Obligation to the Customer
- I&K Prestige Food ltd will arrange delivery of the consignment/s through our own carrier.
- The Carrier has the right to refuse a consignment for given reasons, such as insufficient packaging or the consignment being larger than stated when the order was placed. In addition, I&K Prestigefood retain the right to refuse any user or order from our system.
- All queries/claims must be directed through I@K Prestigefood Ltd at: prestigepaczki@gmail.com in the first instance.
- All quotes provided by our agents or through our Customer Services Team are for transit only and are excluding any Customs Duties or other Taxes that may apply.
- All prices quoted are in Pounds Sterling.
- Any service can be cancelled but are subject to a cancellation fee.
- Our agents drivers should always attempt delivery to the original address only. GOODS will NOT BE LEFT SAFE UNLESS THERE IS INSTRUCTION TO DO SO.
- By agreeing to these terms and conditions you also agree that this in no way forms part of a legally binding agreement or contract. The contract only begins once collection has been made after such times the collection agent/driver has performed a security check to ensure correct packaging and that the goods are not prohibited and bill is signed. Refund of monies to the client before or at the time of collection or the sending of prohibited items cancels any agreement or proposed contract in full.
- I&K Prestigefood Ltd withhold the right to refuse any customer the use of its services at any time.
- I&K Prestigefood cannot guarantee collection times and dates exactly. Please contact customer service for more information.
Inspection of Parcels
Prestige Paczki/I&KPrestigefood LTD have the right to open and inspect your shipment without you being given prior notice. This is fully within the rights of any Customs Authority and Security Services.
Surcharges
By entering the weight and dimensions by phone or to one of our representatives, you are paying for transit only, based on the information (e.g. weight & dimensions of each parcel) that you have provided. Once the goods have been scanned by our driver for weight and dimensions, if your parcel is found to be heavier or larger than the initial information you provided us with, you may be charged an additional amount and will be required to pay for the additional weight as well as an additional £5.00 administration fee. In using our services, you are agreeing that, once notified, you will settle any outstanding monies, relating to these additional charges for weight/volume, immediately. Refusal to pay will result in cancelling an order.
Additional charges will be confirmed in person.
Surcharges may be levied (where applicable) on services where there is a cost for re-delivery, remote area collection/delivery.
You are paying for the transit charges only. You are required to pay any additional Customs charges that may arise.
If your shipment should require additional documentation, we will contact you. If this cannot be provided, you will face delays and could be required to pay an additional premium for transit clearance or the cost for return delivery.
Prestige Paczki reserve the right to stop and/or hold goods for an indefinite period of time where the customer owes any outstanding monies. Where the customer refuses payment, it is agreed that Prestige Paczki are within their rights to sell these goods in order to cover whatever outstanding costs exist with regard to that customer.
Delay, Damage and/or Loss
You are responsible for making sure that your goods are packaged to a professional standard. Prestige Paczki reserve the right to dismiss any claim where goods were not packaged to such a standard. Please refer to our Packaging section for advice and instructions.
In the event of damage, all packaging must be kept for inspection by the Carrier. The goods must be available for inspection in the state in which they were delivered, at the address they were delivered to. If the goods are moved, repaired or if the packaging is not kept, no consideration will be given to your claim.
Goods must be signed for as “damaged” when they are delivered, if that is the case. If goods cannot be inspected upon delivery, they should be signed for as “unchecked”. If goods are signed for without written comment stating “damaged”, “unchecked” or they are signed as “in good condition”, you will not be able to proceed with any claim.
Remote areas both in the U.K. and internationally may be subject to additional delays.
Prestige Paczki will not consider any liability for delays where the reason/s fall outside the reasonable control of the Carrier.
Any claim must be submitted, in writing, to us within 10 days of receipt in the case of loss and 14 days in the case of damage when the goods have been insured.
All transit times are given as estimations. It is important that you be aware that unforeseen delays can occur for innumerable reasons and plan for such possibilities. We use a number of trusted Agents to make deliveries and are fully confident that they will get your goods to their destination as fast as is possible but, where other companies make claims of ‘guaranteed’ delivery times, we do not wish to instill a false sense of security to any of our Clients. While it is most likely that the goods shipped will arrive in good time, we would advise you to communicate with those receiving the goods and inform them of the possibility of delays.
Please note Prestige Paczki and its carriers cannot cover damage to glass, ceramics, china or similar, under their standard liability. We strongly urge our customers to enquire about additional insurance which may be possible.
Prestige Paczki will make every reasonable effort to deliver the shipment according to their regular delivery schedules but these are not guaranteed and do not form any part of the contract. Prestige Paczki is not liable for any damages or consequential loss caused by delays. (Definition of consequential loss:- ‘We will not pay for any indirect losses, which result from the incident that caused you to claim. For example replacing locks if your keys are delayed or lost, your claim can only be for the keys themselves’)
Prestige Paczki Liability
Prestige Paczkiwill not be held responsible for any incorrect information that is given and no claims or refunds will be considered in that instance. The person placing the order is responsible for all information entered.
In using our service, you are paying for transit charges only and Prestige Paczki accept no liability for any Customs Duties or Taxes that may arise. In using our services, you are accepting full liability for any and all Customs Duties, Taxes and/or additional surcharges that may arise regarding the shipment of your goods.
Liability is limited to the company who are carrying the goods.
Loss or damage under the following conditions will not be covered:
- Acts of God
- Consequence of War or terrorism
- Insufficient packaging / Incorrect labelling
- Prohibited contents
Prestige Paczki will deal only with the person who placed the order.
Obligation of the Customer
You are responsible for ensuring that you have read through all relevant sections of these term and conditions, to ensure that you have a full understanding of the service you will receive and are aware of what you must know in order to ensure the collection and delivery run as smoothly as they can.
You are responsible for ensuring that all details regarding the collection and delivery addresses are full and correct. Contact telephone numbers are required with the delivery details and no consideration will be given for refunds where the details were either not provided in full or were incorrect.
Please note it is the customers responsibility to ensure that their shipment does not contain any items listed in our restricted or prohibited items list.
All shipments containing used automotive parts such as engines and gearboxes that may have been exposed to potentially hazardous/ flammable/ toxic etc. substances MUST be drained of all fluids and certified as such before collection can be arranged. The parts MUST either be crated or strapped to a pallet. Failure to do so will cause delays or could result in the item being stopped in transit for the customer to collect at their own expense. For further assistance please e-mail prestigepaczki@gmail.com
Liability of the Customer
Prestige Paczki maintain that the sole responsibility for all information entered when placing an order for shipping, rests with the person placing that order and it is for that person to ensure that the information is fully complete and entirely correct. Where information has not been provided or entered incorrectly, resulting in loss, delay or damage to the shipment, Prestige Paczki denies any liability whatsoever. No refunds or claims will be considered in such instances.
In using the services provided by Prestige Paczki, you are accepting that Prestige Paczki are, in no way, responsible for any additional charges relating to Customs Duties, Taxes and/or any additional surcharges relating to the clearance or processing of any given shipment. It is entirely the responsibility of either the Consignor or Consignee to bear these costs and no consideration will be given to compensation in these situations.
Liability is limited to the Agent responsible for the carriage of the shipment.
Loss under the following conditions will not be covered:
- Acts of God (or similar Deity); pantheistic or transcendental.
- Consequence of War, including Police actions, Civic dispute, terrorism or any of a multitude of chaotic disorder scenarios.
- Insufficient packaging; where the goods have been found to be unsuitably protected during transit.
Claims
Prestige Paczki will only deal with the Person who placed the order and contracts with the Person placing the order that liability is strictly limited to direct loss only and to the agreed amount of 100.00 pounds for parcel while placing an order.
Prohibited Items
The sender agrees to abide by the below list of prohibited items and that he/she will not attempt to send any goods contained within this listing.
All shipments containing used automotive parts such as engines and gearboxes that may have been exposed to potentially hazardous/ flammable/ toxic etc. substances MUST be drained of all fluids and certified as such before collection can be arranged. The parts MUST either be crated or strapped to a pallet. Failure to do so will cause delays or could result in the item being stopped in transit for the customer to collect at their own expense. For further assistance please e-mail: prestigepaczki@gmail.com.
The list below, though not exhaustive, shows the majority and type of goods that are not permitted for carriage through our standard services. Please read this and if you remain uncertain, contact our Customer Services Team on prestigepaczki@gmail.com
- Animal products such as skins, furs, horns (including Ivory and Ivory products);
- Goods of exceptional value such as works of art, antiques, precious metals or stones;
- Money or any items considered as negotiable items, e.g. credit or bankcards, stocks, cheques, event tickets, and bonds;
- Dangerous or hazardous materials, these relate particularly to any items that hold a UN number; including items considered to be inflammable, explosive, corrosive, toxic, magnetic, radioactive, biohazards, pressurised containers etc.;
- Live animals of any sort;
- Perishable items such as, but by no means limited to: milk, cheese, meats, etc;
- Counterfeit or pirated goods or materials;
- Stolen property or goods obtained as a result of criminal activity. When intercepted, such items will be seized and the Police informed;
- Narcotics; illegal drugs. Restrictions may also apply to prescription medications to certain destinations;
- Human and animal remains;
- Pornographic materials;
- Dry ice;
- Medical, biological, botanical, chemical and sundry compound samples;
- Jewellery – including watches, rings, necklaces, pendants or brooches;
- Perfume and other, similar, alcohol based products – such items can be regarded as containing hazardous accelerants (this may also include consumable alcoholic beverages);
- Weapons or items that may be construed as lethal. These included guns, knives, swords, daggers replicas or otherwise.
- Plasma Screens
- Tobacco
Payment
All payments are made by cash when carrier collects a parcel.
General Information
Prestige Paczki is part of the I&K Prestige food Ltd registered offices are located at 141 Oxford Road, rg 1 7uu, Reading, UK.
You may contact us on prestigepaczki@gmail.com.
Our company registration number is 8040673.
Prestige Paczki provides local, domestic and international express parcel deliveries. For full details of our service and prices:
If you require further assistance or have any questions our customer service support team, at prestigepaczki@gmail.com will be more than happy to help you.